Spectra Geospatial

Solution Improvement Program

Created to give all Spectra Geospatial customers the ability to contribute to the design and development of Spectra Geospatial products and services

Spectra Geospatial Solution Improvement Program

At Spectra Geospatial, we know that the best products are the ones our customers can use to their fullest potential. To enhance and design our products, we gather direct customer feedback by visiting customers, gathering information from our distribution partners, conduct surveys, technical support reports and other types of field research.

However, a large amount of people around the world use Spectra Geospatial products, making it impossible for us to contact most of our customers in person to get their feedback. The Spectra Geospatial Solution Improvement Program was created to give all Spectra Geospatial customers the ability to contribute to the design and development of Spectra Geospatial products and services.

The Spectra Geospatial Solution Improvement Program collects information about how you use Spectra Geospatial programs and about some of the problems you may encounter. Spectra Geospatial uses this information to improve the products and features you use most often, to help solve problems, and to better meet your needs. Participation in the program is strictly voluntary.

Frequently Asked Questions

How does the Spectra Geospatial Solution Improvement Program work?

If you participate, the Spectra Geospatial Origin log file is sent to the Spectra Geospatial server each time you start Origin.

When we receive the log file, we parse it for usage information to create statistics around what our equipment is being used for, what software functions are popular in which geographic region and how often we can see any problems that can be corrected in our products. You can of course deselect the program at any time should you wish to do so.

Is this program affecting my performance in the field?

No, it does not affect your performance and productivity in the field. The transfer of information to the Spectra Geospatial server each time you start Origin is transparent for you.

Will the Solution Improvement Program collect information about all products on my data collector?

No. SGSIP only collects information from the Origin log file; this contains information about connections to hardwares, like GNSS receivers and total stations, targets used, user entered values such as atmospheric information, exceptions in the software and what Origin functionality is being used.

Will I be contacted or receive spam if I participate?

No.

If I choose to participate, can I opt out later?

Participation in the program is strictly voluntary. At any time, you can choose to participate, or not to participate in the Solution Improvement Program. To do this, in Origin, tap and select About. Tap Legal and select Solution Improvement Program. Select or clear the I would like to participate in the Solution Improvement Program check box.

We recognize that some customers might be uncomfortable allowing the information collected by the SGSIP to be sent without having an opportunity to review it fully even though the information does not contain contact information and is governed by the privacy statement. If you are uncomfortable with sharing this information, please choose not to participate.

Solution Improvement Program