Support
SPECTRA GEOSPATIAL

A Full Range of Support Options to Keep you Productive

We understand the importance of minimizing downtime in your daily operations. From free, self-paced online help from your local Distribution Partner to “need-it-now” Priority Support and additional support products which are available to purchase, we offer a complete range of support options to keep you working.

Knowledge Center

  • Product pages: Find latest firmware , Datasheets, Manuals and videos in our product pages: https://www.spectrageospatial.com/category/products/
  • Trimble Knowledge Center : We offer free, comprehensive online support through the Knowledge Center. The Knowledge Center is an online, searchable web tool to provide you quick access to product information, technical tips, workflow descriptions, videos, and more for a first self-help. http://www.trimble.com/knowledge-center/

Trimble GNSS Planning Online Website

The redesigned HTML JavaScript-based version of Trimble GNSS Planning Online utility is now available. GPS, GLONASS, Galileo, BeiDou, and QZSS constellations are supported and the new online planning tool is compatible with all web browsers with no plugin required. English, German, Chinese (Simplified), Spanish, and French languages are supported.

Click here to view GNSS Planning
Click here to view Mobile version of GNSS Planning

How to Return a Product?

Spectra Geospatial is pleased to announce that all its products, including the legacy Ashtech GNSS products, now follow the same product repair and service exchange process. This process as well as the warranty coverage statement are outlined below.

Product Issue Upon Receipt
If you find a product is not compliant to your order within 30 days of the receipt, please contact your usual Spectra Geospatial support by phone of go to the Trimble Support Services Portal at http://support.trimble.com describing the issue you are faced with. They will ensure the appropriate action is taken to solve it.

Product Repair/Service Exchange Process
If a product fails after 30 days from receipt, go to Trimble Support Services Portal at http://support.trimble.com and submit a service work order (SWO) request to have the product repaired. You will receive information to send your defective product to one of the following Trimble Regional Service Center locations:

Raunheim, Germany, Europe
Tel. 49-7112-2954-460
Repair_services@trimble.com
Dayton, Ohio USA
Tel. 1-888-409-2904
Repair_services@trimble.com
Chennai, India
Tel. 91-44-42869466
Repair_services@trimble.com
Shanghai, China
Tel. 4006709659 (within China only)
Tel. 1-720-259-9998 (outside China)
Repair_services@trimble.com

Warranty Coverage
Standard Spectra Geospatial factory warranty period for all products begins on the day the end user receives the new product. If the product is delivered to the end user more than 120 days from the date the product was shipped from Trimble, a copy of the purchase invoice may be required to validate the warranty period. Failure to provide proof of the sale date will result in the warranty period beginning 120 days from the Trimble ship date.

MEDIA & PROMOTIONS





LOCATIONS

Beijing
Trimble China
Beijing Representative Office
20F, Central Tower, China Overseas Plaza,
No.8 Yard
Guang Hua Dong Li
Chaoyang District, PRC
Beijing 100020
China
Carquefou (EMEA Sales Headquarters)
Trimble Nantes SAS
1 Rue Thomas Edison
ZAC de la Fleuriaye
44474 Carquefou
Phone : + 33 (0)2 28 09 38 00
Fax : + 33 (0)2 28 09 39 39
Moscow
Trimble Russia
Leninskaya sloboda 19
Moscow 115280
RUSSIA
Phone : +7 / (495) 980 5400
Fax : +7 / (495) 981 4840
Paris
174 Avenue du Maréchal de Lattre de Tassigny
94120 Fontenay-Sous-Bois
France
Singapore
APAC Sales Headquarters
Trimble Singapore
80 Marine Parade Road
22-06, Parkway Parade
Singapore 449269
Westminster
Spectra Geospatial Headquarters
10368 Westmoor Drive
Westminster CO 80021, USA
Phone : + 1 720 587 470
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